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Insights from GTEC on high performing governments

For those who missed the closing panel at GTEC, I wanted to share my notes and some of the conversations that happened around challenges and insights regarding “high performance government”, which was...

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UXCamp Ottawa is on Nov 27th @ uOttawa

As a member of the planning committee for UXCamp Ottawa I would be remiss not to invite you all out to uOttawa on November 27th to chat UX with both new and long-time practitioners, designers,...

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User Experience Working Group is changing the way we work

For over a year, intrapreneurs within the federal government have been working hard to increase the capacity of public servants to produce citizen-focused websites and applications. The self-organized...

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UXCampOttawa here I come

I am super excited to be speaking at UXCampOttawa 2011. Also a wee bit nervous, since many attendees will be my peers for whom I have a lot of respect; colleagues who have mentored me over my short...

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The experience of the experience: meta reviews in conference going

I admit it: I am a picky conference attendee. I want things to be easy. I don’t want to be told what to do nor do I want to have to make my own decisions.  I want to talk to people who are smarter than...

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Sketchnoting – more than a fad

Sketchnoting is more than a fad; it’s more than just fun for the person doing it; it’s also an informative way to communicate. What is sketchnoting? Matthew Magain explains in the comic below (via...

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My picks for GTEC 2012

Don’t have a conference pass ($) to GTEC this year? Here’s my guide to getting the most out of GTEC on a shoestring. ALL of the workshop and seminars can be attended with a free Expo Plass (register...

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Join me in Toronto for Customer Experience for Public Sector

I’m very pleased to let y’all know that I’ll be speaking at the Customer Experience for Public Sector Conference in Toronto in April 16-17. I would love it if you could join me. I even have this handy...

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Trends and cools stuff from FITC

Ok, surely you’re dying to know about all the cool stuff I saw at FITC which started with the opening video sequence. Firstly, MUSE: the brainwave sensing headband. Can’t you picture yourself at...

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WxT CodeFest: not *just* for coders

CodeFest is designed to get more people working on or with the Web Experience Toolkit (WET), regardless of their role in the Web publishing process, skill level or area of specialization. It will be...

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